{"id":4055,"date":"2021-03-29T05:45:40","date_gmt":"2021-03-29T05:45:40","guid":{"rendered":"https:\/\/www.inpulse.com\/?p=4055"},"modified":"2021-03-29T05:45:40","modified_gmt":"2021-03-29T05:45:40","slug":"were-hiring-technical-support-analyst","status":"publish","type":"post","link":"https:\/\/thirteencreative.co.uk\/inpulse21\/were-hiring-technical-support-analyst","title":{"rendered":"We&#8217;re hiring! Technical Support Analyst"},"content":{"rendered":"<p class=\"p1\"><span class=\"s1\"><b>Technical Support Analyst \u2013 INPULSE<\/b><\/span><\/p>\n<p class=\"p2\"><span class=\"s1\">Inpulse (<a href=\"https:\/\/thirteencreative.co.uk\/inpulse21\"><span class=\"s2\">www.inpulse.com<\/span><\/a>) is a dynamic, fast-growing HR technology company, based in Harpenden, working with large corporate clients, universities, and charities to revolutionise the way they engage with their people. Our web-based people success platform provides instant survey results and insights which are open and accessible to everyone taking part. Whether it is taking the pulse of an organisation, understanding the wellbeing of our employees, or tracking how people feel during periods of change, Inpulse has significant impact on the employee experience and is helping organisations improve their performance.<\/span><\/p>\n<p class=\"p2\"><span class=\"s1\">Inpulse is now looking for an ambitious and committed self-starter to join our team as a Technical Support Analyst to perform a variety of analytical and support tasks. This role is a wide-ranging one that will involve providing technical support, both internally to colleagues and externally to our clients on a daily basis. The successful candidate will be responsible for a wide variety of key technical support activities and offers an amazing opportunity to be involved with a small, successful business and contribute to the continued success of a young, dynamic and fast-growing company.<br \/>\n<\/span><\/p>\n<p class=\"p3\"><span class=\"s1\"><b>Key Responsibilities<\/b><\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li2\"><span class=\"s1\">Act as primary Platform Specialist providing technical support to the Inpulse team e.g.<\/span>\n<ul class=\"ul1\">\n<li class=\"li4\"><span class=\"s1\">Answering technical \/ platform questions from colleagues and\/or clients<\/span><\/li>\n<li class=\"li4\"><span class=\"s1\">Investigating platform issues raised by colleagues and\/or clients and if necessary, working with the technical team to resolve issues <\/span><\/li>\n<\/ul>\n<\/li>\n<li class=\"li4\"><span class=\"s1\">Develop and maintain detailed understanding of the Inpulse platform in order to demonstrate the platform to clients and train users in all aspects of its use e.g.<\/span>\n<ul class=\"ul1\">\n<li class=\"li4\"><span class=\"s1\">Conduct demo sessions for clients on new and existing features<\/span><\/li>\n<li class=\"li4\"><span class=\"s1\">Conduct training sessions for new clients and\/or existing clients<\/span><\/li>\n<li class=\"li4\"><span class=\"s1\">Communicate new features and their benefits to clients \u2013 both verbally and written materials<\/span><\/li>\n<\/ul>\n<\/li>\n<li class=\"li4\"><span class=\"s1\">Support the Customer Success Team with client survey set up and management e.g.\u00a0<\/span>\n<ul class=\"ul1\">\n<li class=\"li4\"><span class=\"s1\">Pre-survey checks for key client surveys<\/span><\/li>\n<li class=\"li4\"><span class=\"s1\">Support clients with giving their managers access to completed surveys<\/span><\/li>\n<\/ul>\n<\/li>\n<li class=\"li4\"><span class=\"s1\">Analyse Inpulse and\/or client data using Excel or similar tools to support the business or help clients understand their survey data better e.g.<\/span>\n<ul class=\"ul1\">\n<li class=\"li4\"><span class=\"s1\">Analysis of data from multiple surveys to identify trends, calculate benchmark data or highlight key insights for use in marketing and publicity materials<\/span><\/li>\n<li class=\"li4\"><span class=\"s1\">Analysis of specific data from a client survey to provide additional insights and\/or metrics not available from the platform <\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p class=\"p5\"><span class=\"s1\"><b>Skills\/Experience Required<\/b><\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li2\"><span class=\"s1\">Minimum 1-2 years\u2019 experience working in a fast-paced, technical support environment with the ability to interact and communicate with clients\/stakeholders<\/span><\/li>\n<li class=\"li2\"><span class=\"s1\">Excellent written and verbal communication skills with proven ability to communicate with non-technical users about technical issues and topics<span class=\"Apple-converted-space\">\u00a0 \u00a0<\/span><\/span><\/li>\n<li class=\"li2\"><span class=\"s1\">Proficient in Microsoft Office applications \u2013 in particular, advanced knowledge of Excel and how to use it for analysing data (both numbers and words)<\/span><\/li>\n<\/ul>\n<p class=\"p5\"><span class=\"s1\"><b>Personal Attributes Required<\/b><\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li4\"><span class=\"s1\">Positive, \u2018can do\u2019 attitude to life and work<\/span><\/li>\n<li class=\"li4\"><span class=\"s1\">Confident and articulate manner, with excellent verbal and written communication skills<\/span><\/li>\n<li class=\"li4\"><span class=\"s1\">Passionate about technology with a good understanding of IT and software trends as well as the enthusiasm for continual learning and growth<\/span><\/li>\n<li class=\"li4\"><span class=\"s1\">Proactive, with a desire to get things done and go beyond the immediate task<\/span><\/li>\n<li class=\"li8\"><span class=\"s1\">Excellent time management and organisational skills<\/span><\/li>\n<\/ul>\n<p class=\"p5\"><span class=\"s1\"><b>Role Details<\/b><\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li4\"><span class=\"s1\">Full-time, working from home \/ meeting with our team in Harpenden as required<\/span><\/li>\n<li class=\"li4\"><span class=\"s1\">Salary based on experience<\/span><\/li>\n<\/ul>\n<p class=\"p4\"><span class=\"s1\"><i>If you would like to apply for this role, please email your CV to <\/i><\/span><span class=\"s6\"><i>tellmemore@inpulse.com<\/i><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Technical Support Analyst \u2013 INPULSE Inpulse (www.inpulse.com) is a dynamic, fast-growing HR technology company, based in Harpenden, working with large corporate clients, universities, and charities&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_uag_custom_page_level_css":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-4055","post","type-post","status-publish","format-standard","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Inpulse Blog \u2013 Employee Engagement Software<\/title>\n<meta name=\"description\" content=\"Inpulse is now looking for an ambitious and committed self-starter to join our team as a Technical Support Analyst to perform a variety of analytical and support tasks.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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